Latest PN Logistics Branch test preparation MCQs

Q. All of the following costs are likely to decrease as a result of better quality except:
a) customer dissatisfaction costs
b) maintenance costs
c) scrap costs
d) warranty and service costs
Answer: b) maintenance costs

Q. Inspection, scrap, and repair are examples of:
a) internal costs
b) external costs
c) costs of dissatisfaction
d) societal costs
Answer: a) internal costs

Q. A successful TQM program incorporates all of the following except:
a) continuous improvement
b) employment involvement
c) benchmarking
d) centralized decision making authority
Answer: d) centralized decision making authority

Q. “Kaizen” is a Japanese term meaning:
a) a foolproof mechanism
b) Just-in-time (JIT)
c) a fishbone diagram
d) continuous improvement
Answer: d) continuous improvement

Q. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the:
a) Taguchi Loss Function
b) Pareto Chart
c) ISO 9000 Quality Cost Calculator
d) Process Chart
Answer: a) Taguchi Loss Function

Q. A quality loss function utilizes all of the following costs except:
a) the cost of scrap and repair
b) the cost of customer dissatisfaction
c) inspection, warranty, and service costs
d) sales costs
Answer: d) sales costs

Q. Pareto charts are used to:
a) identify inspection points in a process
b) outline production schedules
c) organize errors, problems or defects
d) show material flow
Answer: c) organize errors, problems or defects

Q. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:
a) Pareto chart
b) Flow chart
c) check sheet
d) Taguchi map
Answer: b) Flow chart

Q. Which one of the following would not generally be considered an aspect of operations management?
a) Work methods
b) Secure financial resources
c) Maintain quality
d) Product or service design
Answer: b) Secure financial resources

Q. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first “shot” at solving the problem?
a) the foreman
b) a member of the Quality Control department
c) the operator herself
d) the employee’s supervisor
Answer: c) the operator herself

PN Logistics Branch Exam Sample Papers

Q. Which of the following is not a key activity of an operations manager?
a) Understanding the needs of customer
b) Continually learning
c) Managing cash flows
d) Exploiting technology to produce goods and services
Answer: c) Managing cash flows

Q. Which one of the following best represents a pure good?
a) Salt
b) Fast food
c) Attending a play
d) Vehicle repair
Answer: a) Salt

Q. Which one of the following would not generally be considered an aspect of operations management?
a) Schedule work
b) Secure financial resources
c) Maintain quality
d) Oversee the transformation process
Answer: b) Secure financial resources

Q. Which of these was not mentioned in the list of recent trends in operations management?
a) Total quality management
b) Worker involvement
c) Global competition
d) Automation
Answer: a) Total quality management

Q. Which came last in the development of manufacturing techniques?
a) Lean production
b) Division of labor
c) Mass production
d) Craft production
Answer: a) Lean production

Q. Which function typically employs more people than any other functional area?
a) Information System
b) Operations
c) Marketing
d) Finance
Answer: b) Operations

Q. Which of the following is not a type of operations?
a) Goods production
b) storage/transportation
c) entertainment
d) price reduction
Answer: d) price reduction

Q. The inputs to a transformation process include all of the following except:
a) Material
b) People
c) Information
d) Assembly
Answer: d) Assembly

Q. ______ is an example of a pure good.
a) Restaurant
b) Dentist
c) Coal Mining
d) Education
Answer: c) Coal Mining

Q. Which one does not use operations management?
a) A CPA firm
b) A bank
c) A hospital
d) They all use it
Answer: d) They all use it